FAQ

Can ONE Smart Control be installed in any home?”

Can I use any brand of switch?

Any 230 V switch or push button may be used.
You can choose the design that best suits your home.
By using push buttons in the system you have more options, as you are able to press one, two or three times to call up the different scenarios. For example, in the living room you could programme your push button as follows: Press 1x to watch TV, press 2x to read, press 3x for all lights to come on at full intensity.

Can I customize and/or expand my home automation system?

You can make modifications to your system at any time. You can change your programming or you can add additional functionality or other rooms in your home. For example, if you want to start using an extra room, you can install ONE Smart Control in that room. The advantage of this handy app is that you can programme everything yourself, without the need for a technician.

Can I programme the system myself?

With the ONE Smart Control app, you can fully programme the system. Unlike most home automation systems, you do not even need a computer.
Most of the settings will be programmed by your installer during the installation, but you can make any adjustments yourself. If you do not succeed in achieving the desired result, please contact your installer or your ONE adviser.

How is the system configured?

The configuration of the system takes place during the installation. At a later time, you can make any adjustments in your app using your smartphone, tablet or smart watch.

What should I do to update my system?

ONE Smart Control regularly updates the system. These can be improvements, or new functions that have been added. You will receive a message that a new version has been released and which functions or new features have been added.
You don’t need to do anything. It is free and is done automatically via the Internet. You give permission for the update to be installed via your app.

Can I see what actions have taken place on a particular day?

Yes, you can consult your timeline at any time of the day.
Has anyone arrived home yet? Who left the light on? Or, has a timer been set to switch on the light?
You will know exactly what has happened in and around your house.
The timeline can be found in your ONE Smart Control App. It will give you an overview of all the events from the past week.

Can I also operate my outdoor lighting?

Of course! This works in exactly the same way as it does indoors. You can programme the façade and garden lighting to switch on at a certain time, and here too you can programme different atmospheres. There are endless options. An illuminated garden and façade will deter burglars, even when you are away on holiday. Handy. It will appear as though there is always someone at home.

How do I programme different scenarios for weekdays or weekends?

When creating scenarios, you can choose when you want them to be implemented. Simply create two scenarios; one for weekdays and one for weekends.

How does the app know at what time the sun rises?

Your smartphone GPS will relay the location of your home to the system. It also has an astronomical clock that calculates the daily sunrise, sunset and twilight times for your location.

How is someone’s presence detected?

Each sensor and each push button may be set to activate the Home function.
You can activate sensors that notify you when there is movement during an absence. But you can also have a notification sent when someone presses a switch or push button.

Can you choose whether to receive push notifications each time someone comes home?

Yes.

Can I automate just part of my house for the moment?

Unlike most other home automation systems, ONE Smart Control is easy to install and easy to expand. You can start by integrating the home automation system in the living room. What if after some time you have children? Then you can expand the home automation system to the children’s rooms. Perhaps, after a while, it may be useful to automate certain spaces in your office or in the rest of your home. All perfectly possible with ONE, and over a timespan that suits you. All this can be done without the need for building work or installing cables.

Can a consultant visit me to see what the possibilities are?

Yes, of course. Please feel free to contact us by phone or mail. One of our advisers will pay you a visit and provide you with all the necessary information.

How do I know what to budget for with regard to my house?

The system is modular. This means that you can choose what is appropriate for you. On average, you can equip an apartment with ONE Smart Control for 2,500 euros, excluding installation costs. A typical installation of a home will cost 5,000 euros, excluding installation costs.
To obtain a more accurate idea, we recommend that you request a quote tailored to suit your residence or budget.

Can I control my different homes with one app?

No problem! You can choose within the app which house/apartment or office you wish to control.

What does it cost to download the app?

Downloading the app is completely free.
You can download it from the iTunes Store for your Apple devices or from the Google Play Store for the Android version.

Can I view the app beforehand?

Downloading the app is completely free.
You can download it from the iTunes Store for your Apple devices or from the Google Play Store for the Android version.

Is it possible to draw up a quote based on a plan?

Yes. You can email your plan to info@onesmartcontrol.com. If you describe which areas you would like to automate in your home, we can provide you with a no-obligation quote.

Can I switch off devices remotely?

Yes, of course. For example, you can fit ONE Smart Control to a wall socket. If you wish to operate this separately, it can be fitted and any device that is connected here can be switched on or off.

Can I include an existing light in a scenario?

Yes. You can replace the existing cable with a new ONE Smart Control cable with push button. This intelligent push button ensures that the system recognizes the light so that you can include it in your scenarios.

What kind of detectors or sensors can I connect?

Most 230 V detectors can be connected. This gives you the freedom to connect detectors of different designs and functionalities.

Does the system require a PC to operate it?

No, both the installation and programming are done with the app.

Can I connect a motion detector to the power supply?

Most 230 V detectors can be connected. This gives you the freedom to connect detectors of different designs and functionalities.

Can I programme several shutters for different times?

Of course! You can programme each element separately or simultaneously. For example, you may want to close the shutters in the children’s room earlier than the other shutters. You can simply enter this in your app.

Which dimmers can I use for my home automation system?

You do not need to connect dimmers to the system. This intelligence is already included in the system. You can dim your lights to your heart’s content using your push buttons or your app.

Can I operate the shutters, blinds, curtains?

Yes, the ONE home automation system operates shutters and blinds with push buttons, the ONE Smart Control app, and remotely by using the app. With one press of the button, the shutters and blinds can be closed to provide more privacy, security or to create more atmosphere in the house. You can also specify different scenarios. Consequently, you won’t have to walk through the whole house every morning and evening to open and close everything. For example, you can

What are the advantages of conventional cables?

Because the system operates on 230 volts, no special cables are required. As a result, you can install the system in existing homes without any building work.
In a new house you need not specify in advance what you want to automate. This can still be done after the cables have been installed. This offers the residents an enormous amount of flexibility.
Also, you have a wide choice of push buttons that operate on 230 volts.
Moreover, you can remove the elements in the event of a move, and take them with you to your new home.

What about the reliability of the system?

The system is extremely reliable. The signals are transmitted over the electrical circuit, and are much more reliable than wireless systems. In fact, these signals never leave your home, so that security is guaranteed.

How can I save energy with ONE?

In your app you can display your consumption at any time. This shows you where the energy is being consumed. It will help you to detect snooze usage.

How is the consumption displayed?

The consumption is displayed per room and in total in the ONE Smart Control app (see visual).

Can I receive a notification, for example, that the cleaning lady has left the house?

Yes, you can.

Can I also operate my system using a tablet computer? (Apple iPad, Samsung Galaxy Tab, …?)

Yes. Downloading the app is completely free.
You can download it from the iTunes Store for your Apple devices or from the Google Play Store for the Android version.

Is operation the same on Android and Apple?

The aim is to keep the operation the same, in as far as possible. Sometimes, there will be subtle differences due to the specific settings of the various platforms. For users, this is barely noticeable.

Can Apple and Android be used on one and the same system?

Yes. The apps work together perfectly.

Can you assign fewer rights to children so they can’t make any changes to the system?

Yes. It is easy to assign fewer rights to certain users. For example, the children, grandparents, … They should not have any rights to change the settings.

Is ONE Smart Control more expensive than other systems?

Absolutely not. Because the system has been built in such an uncomplicated way, the installer can complete the installation much more quickly. Also, the use of cables is kept to a minimum.

Is ONE Smart Control a home automation system?

Yes.

Can I get my blinds or shutters to operate depending on the position of the sun?

Yes. You can also specify different scenarios. Consequently, you won’t have to walk through the whole house every morning, afternoon and evening to open and close everything. For example, you can set the curtains to close automatically at sunset and to open again in the morning at 7 am.

As I am the builder, can I install the system myself?

If you have some knowledge of how an electrical system works, then you can install it yourself. However, we do recommend using an experienced installer. Programming and configuring the system is extremely easy. You can always seek help from an installer or adviser if you cannot do it yourself.

Is ONE suitable for renovations?

ONE Smart Control can definitely be installed in an existing home. This is also a great advantage in older homes with original features. Since there is no need for building work when installing ONE Smart Control, these features can be preserved and you can admire the classic architecture while enjoying your modern comforts.

Apart from the radiators, can I also operate the underfloor heating with ONE?

Yes.

Can ONE be used in low-energy and passive houses?

Yes.

What is inside the converter blocks?

The converter blocks contain a wealth of intelligence. The University of Zurich worked for 10 years on this design to condense this amount of intelligence in such a compact space.
The converter blocks each contain different intelligence. For example, the yellow converter blocks operate everything that has to do with light. The red converter blocks control security…The different colours make it easy for installers to quickly find the right converter block for the correct function when installing the system.

The system can be modified by all users, what about child safety?

Certain roles can be assigned to different users. The administrator can assign the role the moment he adds a user to the system.

Can I operate my garage door remotely?

Yes, of course. Handy when you are approaching your garage. Or if you want to open the garage door for a visitor.

Can I open my front door from the other side of the world?

Yes, this is no problem at all. If someone rings the doorbell using the intercom, you can respond using your smartphone. If you have missed a call, you can even retrieve a picture from your camera so you know who was at your door.

Can I operate my second home remotely?

Yes. Here too, you have many options. You can switch on your heating remotely. Simulate your presence. Your consumption is monitored. ONE Smart Control is also a great asset if you wish to rent out your home for a period of time. You can monitor the use of gas, water and electricity and based on this, send your tenant a bill.

Can I pretend I am home with ONE?

Yes, this is perfectly possible. You can set your lights in such a way that they switch on at certain irregular times and switch off again. You can programme your shutters so that they close every night at dusk and open again in the morning.

Is a home automation system only for the elderly?

No. Take a young couple with children. The children leave the lights on throughout the house. Handy if all the lights switch off in the morning when you leave the house by pressing the ‘absent’ button.

Where can I buy ONE Smart Control?

ONE Smart Control can only be bought directly from the manufacturer. ONE has a web shop where all the parts are sold separately. However, the web shop is intended for professional installers. If you want to make a purchase as a private individual, please contact us at info@onesmartcontrol.com.

Where should I go for advice?

You can contact one of our advisers by calling 03 808 44 50 or by emailing to info@onesmartcontrol.com.

Can any installer install ONE?

Basically, any installer can install ONE. If your installer is not yet familiar with the system, he can call ONE Smart Control for the necessary training. The training session takes only a few hours. If you prefer working with an experienced installer, ONE Smart Control can recommend an installer.

Can ONE recommend an installer?

Basically, any installer can install ONE. If your installer is not yet familiar with the system, he can call ONE Smart Control for the necessary training. The training session takes only a few hours. If you prefer working with an experienced installer, ONE Smart Control can recommend an installer.

Can my own installer install ONE?

Basically, any installer can install ONE. If your installer is not yet familiar with the system, he can call ONE Smart Control for the necessary training. The training session takes only a few hours. If you prefer working with an experienced installer, ONE Smart Control can recommend an installer.

Can ONE Smart Control be used to provide more comfort for the elderly?

Yes, of course. With ONE Smart Control you can automate as much as you wish (lights, shutters, heating,…) so that on a daily basis only a minimum of interventions are necessary for the residents to live comfortably. This ensures that elderly residents have a more carefree lifestyle. The settings can be fully attuned to the daily routines and needs of elderly residents. The children can also detect remotely whether there is movement in the house. They can remotely monitor whether everything is in order. Also, a panic button can be installed. This ensures that the children receive an SMS if the resident indicates an emergency by pressing this button.

Can I use ONE Smart Control to keep an eye on my parents should they need more help?

The children can use the timeline in the app to detect remotely whether there is movement in the house. They can remotely monitor whether everything is in order. Also, a panic button can be installed. This ensures that the children receive an SMS if the resident indicates an emergency by pressing this button.

Can ONE also be installed in a business?

In fact, ONE Smart Control is suitable for installation in any type of building. Because of the system’s simplicity and modularity, there are a great many possible applications. Please contact our consultant for a detailed quote for your project, by calling 03 808 44 50 or at info@onesmartcontrol.com.

Can I use just the energy metering?

Yes, of course. The ONE Smart Control server in your electrical cabinet is the hub of your system. This server will meter your energy consumption at all times and monitor your entire home.
If you automate other appliances in your home, the energy consumption for these areas will also be displayed in the list on your smartphone. You can retrieve the list at any time on your smartphone.

Can I see what my consumption is at any time?

Yes. You can retrieve the list at any time on your smartphone.
The ONE Smart Control server in your electrical cabinet is the hub of your system and is continuously metering your consumption.

How many people can operate one system?

You specify how many and which users you allow on your system. You can assign certain roles to them. Not everyone needs to be able to change all settings.

Is there a maximum number of areas that can be connected to one system?

No. You should be aware of the maximum distance of 75 metres from the ‘converter blocks’ to the electrical cabinet.

Are there guidelines for cabling in a new home?

No. Basically, you can start with conventional wiring of your home. To work as efficiently as possible, it is advisable to discuss your plan beforehand with an advisor, as it will sometimes save you some money in your budget by providing for certain issues.

How often is the system updated?

The developments to the system take place on a daily basis. Improvements and adjustments are always bundled in a new version. The frequency of these updates is not fixed.

How much space will the system need in the electrical cabinet?

The amount of space ONE Smart Control needs in the electrical cabinet is small. Basically, you should reserve the same amount of space as for a standard installation without a home automation system.

Should I replace all switches when renovating?

No, that is not necessary. Any 230 V switch or push button may be used.
You can choose the design that best suits your home.
By using push buttons in the system you have more options, as you are able to press one, two or three times to call up the different scenarios. For example, in the living room you could programme your push button as follows : Press 1x to watch TV, press 2x to read, press 3x for all lights to come on at full intensity.

Can I add additional light switches later?

That is no problem. As long as you can extend your cables to the point where you want your light, it should not be a problem. You can start from an existing socket or light switch.

Can I programme the heating so that the use is minimal in my absence?

Yes. For example, you can specify by how many degrees you want the temperature to drop during each absence. This will happen automatically when you leave the house.

Can I create atmospheres for different occasions?

Yes, with your app you can create all the atmospheres you desire. By creating combinations of light sources and light levels you can play with your lighting. You can include temperature, shutters and curtains in these atmospheres.
You can retrieve these atmospheres using your app, or with the push button. By pressing one, two or three times you can retrieve the different scenarios. For example, in the living room you could programme your push button as follows : Press 1x to watch TV, press 2x to read, press 3x for all lights to come on at full intensity.

Can I see who is at the front door when I am away?

Yes, this is no problem at all. If someone rings the doorbell using the intercom, you can respond using your smartphone. If you have missed a call, you can even retrieve a picture from your camera so you know who was at your door.

Can I give visitors a (temporary) code so they can enter?

Yes, you can. Your cleaning lady, neighbour, babysitter,… This is useful for people who need to enter your house just once or at a particular time.

Can ONE be connected to another system using a star or other cabling system?

No, ONE will only work on the regular electrical circuit, with 230 volts cabling.