Cookie statement ONE Smart Control

 

1.

The ONE SMART CONTROL website uses cookies.

Cookies are information files that are stored on your computer’s hard drive as a result of your visit to the ONE SMART CONTROL website.

They improve your website experience. Cookies also ensure that ONE SMART CONTROL can analyse the way in which its website is used.

ONE SMART CONTROL can collect statistical data, which can be linked in a generic manner back to you, and can then optimise the functions of the ONE SMART CONTROL website and the corresponding services.

 

2.

You can prevent the automatic installation of cookies by changing your browser’s settings. We should point out, however, that refusing cookies could impact upon the user-friendliness of the ONE SMART CONTROL website.

You can find more information about turning off and deleting cookies online:

Internet Explorer : https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Chrome : https://support.google.com/chrome/answer/95647?hl=nl

Firefox : https://support.mozilla.org/nl/kb/cookies-in-en-uitschakelen-websites-voorkeuren and https://support.mozilla.org/nl/kb/cookies-verwijderen-gegevens-wissen-websites-opgeslagen Safari : https://support.apple.com/kb/PH21411?locale=fr_CA&viewlocale=nl_NL

 

3.

Our website uses the following cookies:

 “_ga”:  These cookies are used by google analytics to measure visitor activity across various browser sessions.

This cookie is stored for 2 years.

“_gid”:  These cookies are used by google analytics to distinguish users from one another.

This cookie is stored for 24 hours.

“_icl_current_language “: These cookies are used to retain the language of the website.

These cookies are stored for your session.


“_icl_current_language_js “: These cookies are used to retain the language of the website.

This cookie is stored for 2 years.

“intercom-id-py2bhpwk” : These cookies are used to identify the user so that we can offer an optimum user experience via webchat and the help centre.

This cookie is stored for 24 hours.

“wpm_browser_redirect_test “: These cookies help to determine the language choice of the user and can, if necessary, point the website visitor to the language, based on the visitor’s location.

This cookie is stored for 2 years.

Privacy Policy One Smart Control

 

Below, you will find the privacy statement of ONE Smart Control NV (hereinafter ‘One Smart Control’, ‘we’ or ‘us’).

This statement informs you about our policy regarding the processing of personal data.

In the first part, you will find general information that applies to all our processing operations of personal data, while in the second part, you will find information about specific processing operations that may apply to you.

 

  1. GENERAL INFORMATION APPLICABLE TO ALL OUR PROCESSING OPERATIONS OF PERSONAL DATA

1.1. Who is the data controller?  

We are ONE Smart Control NV, registered at Selsaetenstraat 50B, 2160 Wommelgem, with enterprise number 0509.946.024, and with head office at Blarenberglaan 21, 2800 Mechelen.

You can reach us by telephone on +32 3 808 44 50 or e-mail on info@onesmartcontrol.com.

ONE Smart Control NV functions as the data controller.

 

1.2. Who is the data protection officer (DPO)? 

We appoint a data protection officer. You can contact this person with any questions or comments regarding the processing of your personal data.

You can contact the DPO by post: ONE Smart Control NV, Attn. Data Protection Officer, Blarenberglaan 21, 2800 Mechelen.

 

1.3. Who receives your personal data?

We will disclose your personal data to our employees who need it for carrying out their duties, to subcontractors who process personal data on ONE Smart Control’s behalf (processors) and to judicial or police authorities if required by law.

 

1.4. Do we process sensitive data?

 

We do not process sensitive data such as data about racial or ethnic origins, political opinions, religious or philosophical convictions, membership of unions, genetic and biometric data or data regarding health.

 

If you provide this type of data to us, it means that you are providing your specific, informed and unambiguous consent to have this data processed. You can withdraw your consent to have this sensitive data processed at any time.

 

1.5. Do we share your personal data outside the European Union?

In principle, we do not share your personal data with any recipients outside the European Union. If, in exceptional cases, we share your data with recipients outside the European Union, we shall ensure there is adequate protection regarding the processing of your personal data by either concluding an agreement with such recipients or by working with recipients who are certified or who are located in third countries approved by the European Commission.

 

1.6. What rights do you have as a data subject?

You have the right of access to your personal data at all times.

This allows you to check which personal data we process about you.

You have the right to submit a request to improve your personal data at all times.

This allows you to correct or supplement incorrect or incomplete personal data that we process about you.

You have the right to request that your personal data is deleted.

This allows you to permanently delete any personal data we process about you.

You have the right to restrict the processing of personal data relating to you.

This allows you to freeze the use of your personal data by us without deleting it.

You have the right to object to the processing of your personal data.

This allows you to object to the further processing of your personal data.

You have the right to withdraw your consent at any time when your personal data is processed on the basis of your consent.

You always have the right to object to the processing of your personal data for direct marketing purposes.

You have the right to request that the data is transferred.

This allows you to easily move, copy or forward personal data from one data controller to another.

This right can only be exercised if the processing is based on your consent or on a contract with you.

We are not always obliged to cooperate with your request. This right only applies in the cases and to the extent provided for by law.

You may address your request regarding your rights or privacy concerns to us or to the Data Protection Officer (DPO).

In order to be sure that we have carried out your request, we ask you to send us a copy of proof of your identity with any request.

Please redact the card number and identification number on any copy of your passport.

This protects your privacy.

We will respond as quickly as possible and always within four weeks.

 

1.7. Complaints

You can always lodge a complaint regarding the processing of your data to the supervisory authority :

Data Protection Authority

Drukpersstraat 35

1000 Brussel

commission@privacycommision.be

Tel. +32 (0)2 247 48 00.

 

  1. SPECIFIC PROCESSING OPERATIONS THAT MAY APPLY TO YOU

We may come into possession of your personal data through all kinds of channels, products and methods.

Depending on these channels, products and methods, our use of your personal data will differ.

Below you can find out what the different processing methods are that we can use.

 

2.1. You are a user of the ONE Smart Control application

If you are a user of the ONE Smart Control application, we will process your personal data for:

The functions of the application (ONE Smart Control user account, user management, security and diagnosis One Smart Control, customer service, installation and use of ONE Smart Control application) and this  on the basis of executing the agreement with you.

Without your personal data, we will not be able to execute the agreement.

Research and development on the basis of our and your legitimate interest.

Research and development can lead to product improvement and innovation, which will benefit you (you will get better products, more tailored to your wishes and needs) and the community in general (increased energy savings and/or safety).

Research and development can be accompanied by the creation of a profile based on your usage data, in which identifying elements such as your name, address, etc. are omitted. This profile has no consequences for you, aside from possible improvements to our products.

Based on this profile, certain functions are automatically triggered as part of the proper operation of the ONE Smart Control.

You can turn off the smart functions at any time via your user account.

ONE Smart Control retains your personal data for up to 20 years after you definitively close your user account.

For more general information on this processing (who is the controller, what are the contact details of the data protection officer and supervisory authority, who are the recipients of your personal data, what are your rights, do we share your personal data with countries outside the EEA, etc.), we refer you to the general information on all our processing operations of personal data under section 1 of this statement.

  

2.2. You are an installer

If you install our products, we process your personal data for the management of installations (including management service desk, delivery of installation software, etc.) based on the need to execute an agreement with you.

Without your personal data, we will not be able to execute the agreement.

ONE Smart Control keeps your personal data up to a maximum of 20 years after the last installation/contact.

For more general information on this processing (who is the controller, what are the contact details of the data protection officer and supervisory authority, who are the recipients of your personal data, what are your rights, do we share your personal data with countries outside the EEA, etc.), we refer you to the general information on all our processing operations of personal data under section 1 of this statement.

 

2.3. You are a consumer and customer

If you purchase products or services directly from us, we will process your personal data as part of our customer management based on the need to perform an agreement with you.

Without your personal data, we will not be able to execute the agreement.

ONE Smart Control keeps your personal data up to a maximum of 20 years after the last delivery.

For more general information on this processing (who is the controller, what are the contact details of the data protection officer and supervisory authority, who are the recipients of your personal data, what are your rights, do we share your personal data with countries outside the EEA, etc.), we refer you to the general information on all our processing operations of personal data under section 1 of this statement.

 

2.4. You are a visitor to one of our locations (showroom, trade fairs, etc.)

If you visit us at one of the locations where we work (showrooms, trade fairs, etc.), we will process your personal data:

For visitor management (fire safety, confidentiality and organisation events/meetings) on the basis of our legitimate interests;

To send you commercial information subject to your permission.

You can withdraw your consent at any time.

We keep your personal data for a maximum of 2 years after your last visit.

For more general information on this processing (who is the controller, what are the contact details of the data protection officer and supervisory authority, who are the recipients of your personal data, what are your rights, do we share your personal data with countries outside the EEA, etc.), we refer you to the general information on all our processing operations of personal data under section 1 of this statement.

 

2.5. You are a visitor of our website

When you visit our website, we process your personal data:

On the basis of your permission to reply to your question or request for information;

On the basis of your permission to send your commercial information;

On the basis of our legitimate interest in research and development in order to analyse and improve the use and operation of the website.

Research and development can lead to improvement and innovation, which benefits you (you get a better website, more tailored to your wishes and needs) and the community in general (safety).

We may supplement your personal information with interests that we collect from you through our other channels, products or methods.

We keep your personal data for a maximum of 5 years after your last visit to our website.

During your visit to a ONE Smart Control website, cookies are also placed in accordance with our cookies policy. This cookie statement can also be found on our website.

For more general information on this processing (who is the controller, what are the contact details of the data protection officer and supervisory authority, who are the recipients of your personal data, what are your rights, do we share your personal data with countries outside the EEA, etc.), we refer you to the general information on all our processing operations of personal data under section 1 of this statement.

 

2.6. You apply for a job with us

If you apply for a job, we will process your personal data as an applicant for the management and evaluation of your application, in the context of the selection procedure.

The provision of your personal data is necessary in order to be able to assess your application and, if necessary, to offer you a job. We keep your personal data for a maximum of 1 year after the application procedure.

For more general information on this processing (who is the controller, what are the contact details of the data protection officer and supervisory authority, who are the recipients of your personal data, what are your rights, do we share your personal data with countries outside the EEA, etc.), we refer you to the general information on all our processing operations of personal data under section 1 of this statement.